CCPA Privacy Notice | COCOJOJO

California privacy rights and request procedures for COCOJOJO customers, visitors, and other California residents.

COCO JOJO LLC respects the privacy rights of California residents pursuant to the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA"), along with other applicable privacy laws including GDPR, APPI, PIPEDA, and related international privacy frameworks.

The compliance systems, applications, technologies, and operational tools used to support privacy rights requests on this website may collect certain information including IP addresses, browser identifiers, device information, timestamps, verification data, and email addresses in order to authenticate, process, document, fulfill, maintain security for, and comply with applicable privacy request obligations.

For additional details regarding our data practices, please review our Privacy Policy and Terms of Service, available at www.COCOJOJO.com.

Response Timeline: COCO JOJO LLC will acknowledge verifiable consumer requests within the timeframe required by applicable law. We aim to provide substantive responses within forty five (45) calendar days of receipt of a verifiable request. Where reasonably necessary due to complexity, volume, operational requirements, verification requirements, cybersecurity review, legal obligations, or circumstances permitted under applicable law, we may extend the response period by an additional forty five (45) calendar days and will notify you of such extension.

YOUR PRIVACY RIGHTS

Depending on your jurisdiction and applicable law, you may have the following rights

Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal information:

Right to Know / Access

You may request access to the categories and specific pieces of personal information we have collected, processed, used, disclosed, shared, or retained about you, including the categories of sources, business or commercial purposes, and categories of third parties with whom information was shared.

Right to Correct / Rectification

You may request correction or updating of inaccurate or incomplete personal information associated with your account or interactions with COCO JOJO LLC. We will implement verified corrections within forty-five (45) calendar days of verification.

Edit Your Account Information - Log in to your account to update your details directly

Right to Data Portability

You may request a copy of the personal information we maintain about you in a portable and commercially reasonable format, where technically feasible. Available downloadable request categories may include:

Personal Information
Order History
Account Information
Customer Requests
Commercial Transaction Records

Download Your Data - Submit a data portability request to support@cocojojo.com

Right to Request a Personal Data Report

You may request a report containing the personal information associated with your account, purchases, communications, or interactions with our systems.

Request a Personal Data Report - Email support@cocojojo.com - Subject: 'Personal Data Report Request'

Right to Opt Out of Sale or Sharing

You may direct us not to sell or share your personal information for cross-context behavioral advertising, audience targeting, analytics, retargeting, or related advertising activities as defined under applicable California law.

COCO JOJO LLC does not sell personal information for monetary compensation. However, certain advertising, analytics, attribution, audience matching, and tracking technologies may constitute "sharing" under CPRA.

To opt out of the sharing of personal information for cross-context behavioral advertising:

Email support@cocojojo.com with subject line: 'Do Not Sell or Share My Personal Information'
Manage cookie preferences through our cookie preference center at www.COCOJOJO.com
Use the Global Privacy Control (GPC) signal in your browser - COCO JOJO LLC honors GPC opt-out signals as required under California law (11 CCR Section7025)

GPC Notice: COCO JOJO LLC recognizes and honors Global Privacy Control (GPC) signals transmitted by your browser as a valid opt-out of the sale or sharing of personal information for cross-context behavioral advertising, consistent with California CPRA regulations.

Do Not Sell or Share My Personal Information - Email support@cocojojo.com - Subject: 'Do Not Sell or Share'

Right to Limit Use of Sensitive Personal Information

Where applicable, you may request limitations regarding the use or disclosure of sensitive personal information beyond purposes reasonably necessary to provide requested services, ensure security, prevent fraud, comply with legal obligations, or conduct legitimate operational activities.

Request Limitation of Sensitive Personal Information - Email support@cocojojo.com - Subject: 'Limit Use of Sensitive PI'

Right to Deletion / Right to be Forgotten

You may request deletion of your personal information, subject to applicable legal, contractual, operational, tax, fraud prevention, regulatory, dispute resolution, cybersecurity, safety, quality assurance, recordkeeping, and compliance exceptions permitted under applicable law.

Please note the following before submitting a deletion request:

Certain records may be retained where legally required or reasonably necessary for legitimate business purposes including tax compliance, fraud prevention, legal proceedings, and regulatory obligations
Deletion requests may result in permanent account closure and loss of access to services, order history, support records, warranty records, loyalty benefits, and related systems
Deletion of records required for pending legal or arbitration proceedings may not be possible until proceedings are concluded
Business-to-business commercial records may be subject to longer retention under applicable commercial law

Request Personal Data Deletion - Email support@cocojojo.com - Subject: 'Data Deletion Request'

VERIFICATION REQUIREMENTS

To protect consumer privacy and prevent unauthorized access, COCO JOJO LLC may require identity verification prior to processing certain requests. Verification may include confirmation of:

Email address associated with your account
Account ownership and account credentials
Order history confirmation
Device information and authentication credentials
Additional commercially reasonable verification methods appropriate to the sensitivity of the request

We reserve the right to deny requests where identity cannot reasonably be verified or where denial is permitted under applicable law. Verification requirements may be more stringent for requests involving sensitive personal information, deletion, or high-volume data access.

AUTHORIZED AGENTS

Authorized agents acting on behalf of California residents may submit privacy rights requests where legally permitted. To use an authorized agent, you must provide one of the following:

Written authorization signed by the consumer designating the agent as their authorized representative; or
A valid power of attorney executed pursuant to California Probate Code Sections 4000 through 4465

Authorized agent requests must be submitted to support@cocojojo.com with subject line: 'Authorized Agent Privacy Request.' We may contact the consumer directly to verify the request and confirm the agent's authorization before processing. We reserve the right to deny agent requests where adequate proof of authorization cannot be provided.

APPEAL & RECONSIDERATION PROCEDURE

If COCO JOJO LLC denies all or part of your privacy rights request, you have the right to appeal the denial through our internal reconsideration process, as required under California CPRA regulations (11 CCR Section7104).

To appeal a denied request:

Email support@cocojojo.com with subject line: 'Privacy Request Appeal - [Your Request Reference Number]'
Include your original request details, the denial reason provided, and any additional information supporting your appeal
We will review your appeal and provide a written response within forty-five (45) calendar days

If your appeal is denied, you may escalate your complaint to the California Privacy Protection Agency (CPPA) at cppa.ca.gov or to the California Attorney General at oag.ca.gov/privacy. Filing a complaint with a regulatory authority does not affect your other legal rights.

NON-DISCRIMINATION

COCO JOJO LLC will not discriminate against consumers for exercising their applicable privacy rights. We will not deny goods or services, charge different prices, provide different quality of service, suggest you will receive a different level of service, or retaliate against you solely for exercising your rights under CCPA, CPRA, or other applicable privacy laws.

However, certain services, features, programs, promotions, or account functionality may require specific information in order to operate properly. Where providing or retaining information is necessary to complete a transaction, fulfill a service, or comply with a legal obligation, we may be unable to fulfill certain deletion or restriction requests without affecting those services.

REGULATORY ESCALATION & EXTERNAL COMPLAINTS

If COCO JOJO LLC does not satisfactorily resolve your privacy concern, you may file a complaint with the following regulatory authorities:

California Privacy Protection Agency (CPPA):

Website: cppa.ca.gov | Email: support@cocojojo.com

California Attorney General - Privacy Enforcement:

Website: oag.ca.gov/privacy

Federal Trade Commission (FTC):

Website: ftc.gov/complaint

We encourage you to contact us first at support@cocojojo.com so we can address your concerns directly and promptly before involving a regulatory authority.

CONTACT INFORMATION

Privacy Officer - COCO JOJO LLC

All Privacy Requests: support@cocojojo.com

General Support: support@cocojojo.com

Website: www.COCOJOJO.com

All privacy rights requests, appeals, authorized agent requests, Do Not Sell/Share requests, data deletion requests, data portability requests, and consumer rights inquiries should be directed to support@cocojojo.com.

IMPORTANT NOTICE

Privacy rights requests are subject to applicable legal limitations, exemptions, verification procedures, fraud prevention safeguards, cybersecurity protections, contractual obligations, dispute resolution requirements, and operational retention requirements.

COCO JOJO LLC reserves all rights permitted under applicable privacy, consumer protection, commercial, cybersecurity, intellectual property, fraud prevention, and regulatory laws. Nothing in this document constitutes a waiver of any legal right, defense, exemption, or operational protection available to COCO JOJO LLC under applicable law.

This document is provided for informational and compliance purposes. For full terms governing your relationship with COCO JOJO LLC, refer to the COCO JOJO LLC Terms of Service (Version 5.0) and Privacy Policy (Version 2.0), both available at www.COCOJOJO.com.