Accessibility Statement | COCOJOJO

COCO JOJO LLC is committed to ensuring equal digital access for all users, including individuals with disabilities, and to complying with all applicable accessibility laws and standards.

1. OUR COMMITMENT TO ACCESSIBILITY

Equal access for all users - ongoing, enforceable, and measurable

COCO JOJO LLC is committed to ensuring digital accessibility for all users, including individuals with disabilities, individuals using assistive technologies, and individuals with diverse access needs. We recognize that accessibility is not a one-time implementation but a continuous obligation, and we are committed to the ongoing evaluation, improvement, and maintenance of accessible digital experiences across all our platforms.

Our commitment to accessibility extends to all digital properties operated by COCO JOJO LLC including our primary website, ecommerce systems, wholesale customer portals, private label client portals, product ordering systems, customer support systems, AI-assisted tools, digital marketing materials, and all related online services and communications.

2. ACCESSIBILITY STANDARDS & CONFORMANCE

WCAG 2.1 AA, ADA, Section 508, California, and international standards

COCO JOJO LLC strives to conform to the following accessibility standards, guidelines, and legal requirements, without limitation:

Web Content Accessibility Guidelines (WCAG) 2.1 Level AA - published by the World Wide Web Consortium (W3C), covering perceivability, operability, understandability, and robustness of digital content
Web Content Accessibility Guidelines (WCAG) 2.2 Level AA - the current version of WCAG, incorporating additional success criteria including focus visibility, target size, and accessible authentication
Americans with Disabilities Act (ADA), Title III - prohibiting discrimination on the basis of disability in places of public accommodation, including commercial websites
Section 508 of the Rehabilitation Act - federal accessibility requirements for electronic and information technology, applicable to the extent COCO JOJO LLC provides services to federal contractors or agencies
California Unruh Civil Rights Act (California Civil Code Section51 et seq.) - prohibiting disability discrimination in business establishments operating in California
California Government Code Section11135 and related regulations - California accessibility standards for programs and services
European Accessibility Act (EAA) and EN 301 549 - European accessibility standards applicable to digital products and services offered in EU markets
Accessible Rich Internet Applications (ARIA) specifications - technical standards for accessible web applications

Conformance level: COCO JOJO LLC targets WCAG 2.1 Level AA conformance as a minimum standard and is actively working toward WCAG 2.2 Level AA conformance across all digital properties.

3. SCOPE OF THIS STATEMENT

All digital properties, systems, and communications operated by COCO JOJO LLC

This Accessibility Statement applies to all digital properties owned, operated, managed, licensed, or controlled by COCO JOJO LLC, including but not limited to:

Primary website: www.COCOJOJO.com and all subdomains
Ecommerce and product ordering systems
Wholesale customer account portals and private label client portals
Customer support systems, live chat, and AI-assisted communication tools
Email communications, marketing communications, and digital newsletters
Product documentation, technical data sheets, and digital certificates
Mobile-optimized website experience
Digital forms, checkout systems, and payment interfaces

Third party content, plugins, payment gateways, embedded applications, marketplace integrations, social media platforms, external links, and independently operated external technologies may not be fully controlled by COCO JOJO LLC. We are not responsible for the accessibility of third party systems, but we take commercially reasonable steps to select and work with vendors who prioritize accessibility.

4. ACCESSIBILITY FEATURES & TECHNICAL IMPLEMENTATION

Current features and ongoing improvements across all digital properties

COCO JOJO LLC has implemented or is actively working to implement the following accessibility features and technical measures across its digital properties, where commercially reasonable:

Navigation & Structure:

Keyboard navigation support for all interactive elements without requiring a mouse
Logical, consistent navigation structure with clear heading hierarchy (H1 through H6)
Skip navigation links allowing keyboard and screen reader users to bypass repetitive content
Descriptive page titles for every page to support orientation and navigation
Visible focus indicators for all keyboard-interactive elements
Breadcrumb navigation and clear site structure

Visual & Readability:

Color contrast optimization meeting or exceeding WCAG 2.1 AA minimum ratios (4.5:1 for normal text, 3:1 for large text)
Text resizing support up to 200% without loss of content or functionality
No content that relies solely on color to convey meaning
Consistent, readable typography and font sizing
Avoidance of flashing or strobing content that could trigger seizures
No content that flashes more than three times per second

Images & Media:

Alternative text (alt text) for all meaningful images and graphics
Empty alt text for decorative images to prevent unnecessary screen reader announcements
Captions and transcripts for video and audio content where applicable
Descriptive labels for charts, graphs, infographics, and data visualizations

Forms & Interaction:

Descriptive labels for all form fields, inputs, and interactive controls
Clear error identification, error messages, and correction guidance
Sufficient time for completing forms and transactions, with timeout warnings
Accessible CAPTCHA alternatives or accessible authentication methods
Form validation that does not rely solely on visual cues

Assistive Technology Compatibility:

Screen reader compatibility improvements for major screen reader technologies including JAWS, NVDA, VoiceOver, and TalkBack
ARIA (Accessible Rich Internet Applications) landmark roles, labels, and attributes
Semantic HTML markup for proper assistive technology interpretation
Support for browser-level text scaling and zoom functionality
Compatibility with voice recognition and voice navigation software

Mobile & Responsive Accessibility:

Responsive design ensuring accessibility across desktop, tablet, and mobile devices
Touch target sizes meeting or exceeding WCAG 2.2 minimum requirements
Support for device-level accessibility settings and preferences
Portrait and landscape orientation support without loss of content

5. KNOWN LIMITATIONS & ONGOING REMEDIATION

Transparent disclosure of limitations with active remediation commitments

Despite our ongoing efforts, some areas of our digital properties may not yet fully conform to WCAG 2.1 Level AA standards. Known or potential limitations include:

Certain third party embedded content including payment processing interfaces, social media widgets, and marketplace integrations may not fully conform to WCAG 2.1 AA standards. We are actively working with these vendors to improve accessibility.
Some older product documentation, historical technical data sheets, and legacy PDF documents may have accessibility limitations. We are progressively updating these documents to meet current accessibility standards.
Certain dynamically generated content including AI-assisted recommendations, real-time inventory systems, and personalized product displays may have accessibility gaps that we are actively addressing.
Some complex data tables and specification charts may require remediation for full screen reader compatibility.

We are committed to systematically identifying and remediating accessibility barriers across all our digital properties. Remediation is prioritized based on user impact, with high-impact barriers addressed on the fastest available timeline.

6. ACCESSIBILITY TESTING & EVALUATION

Ongoing, multi-method evaluation to identify and resolve barriers

COCO JOJO LLC evaluates the accessibility of our digital properties through the following methods on an ongoing basis:

Automated accessibility scanning using industry-standard tools to identify technical WCAG violations
Manual accessibility testing by team members trained in accessibility evaluation techniques
Screen reader testing using major screen reader technologies including JAWS, NVDA, and VoiceOver
Keyboard-only navigation testing to identify focus management and navigation issues
Color contrast analysis using WCAG-compliant contrast checking tools
Mobile accessibility testing across iOS and Android platforms
Review of user-submitted accessibility feedback to identify real-world barriers
Periodic third party accessibility audits as operationally feasible

Our goal is to conduct a comprehensive accessibility review of all primary website pages and customer-facing systems at least annually, with targeted reviews of new or updated features at the time of deployment.

7. ACCESSIBILITY FEEDBACK, COMPLAINTS & FORMAL PROCEDURE

Clear process - acknowledgment within 2 business days, resolution within 14

COCO JOJO LLC takes accessibility complaints seriously and has established a formal procedure for receiving, acknowledging, investigating, and resolving accessibility concerns.

Step 1 - Report the Issue:

If you experience difficulty accessing any portion of our website, systems, services, products, digital content, or communications, please contact us using any of the following methods:

Email: support@cocojojo.com (subject line: 'Accessibility Issue Report')
Phone: (949) 610-7164

To help us respond as efficiently and effectively as possible, please include the following information in your report:

The specific webpage, URL, feature, or system you experienced difficulty accessing
A description of the accessibility barrier or issue encountered
The device, browser, operating system, and version you were using
The assistive technology used, if applicable (e.g., screen reader name and version, voice control software)
Your preferred method of contact and communication format
Any additional context that would help us understand and replicate the issue

Step 2 - Acknowledgment:

We will acknowledge receipt of all accessibility feedback and complaints within two (2) business days of receipt.

Step 3 - Investigation and Response:

We will investigate the reported accessibility issue and provide a substantive response within fourteen (14) calendar days, including: confirmation of the issue or explanation if the issue could not be replicated; the remediation steps we plan to take or have taken; an estimated timeline for resolution; and an offer of alternative accessible formats or accommodations where applicable.

Step 4 - Alternative Accessible Formats:

Pending full remediation, we will make commercially reasonable efforts to provide the information, product, service, or assistance you need through an alternative accessible communication method, including but not limited to: plain text documents, large-print versions, accessible PDF documents, direct telephone assistance, email-based assistance, or other accommodations consistent with applicable law.

Step 5 - Formal Escalation:

If you are not satisfied with our response to your accessibility complaint, you may escalate the matter by requesting a formal review. To escalate, email support@cocojojo.com with subject line 'Accessibility Complaint Escalation.' We will respond to escalated complaints within fourteen (14) calendar days with a final written determination.

8. EXTERNAL COMPLAINTS & REGULATORY ESCALATION

Users retain the right to file complaints with external authorities

If COCO JOJO LLC does not resolve your accessibility concern to your satisfaction, you retain the right to file a complaint with the following regulatory authorities and agencies, without waiving any other right:

U.S. Department of Justice - ADA Title III Complaints:

Website: ada.gov
ADA Information Line: 1-800-514-0301 (voice) | 1-833-610-1264 (TTY)

U.S. Access Board - Section 508 and Federal Accessibility:

Website: access-board.gov

California Department of Fair Employment and Housing (DFEH) - Unruh Act Complaints:

Website: dfeh.ca.gov

European Accessibility Act Complaints (EU users):

Contact the national market surveillance authority in your EU member state

We strongly encourage users to contact us directly at support@cocojojo.com before filing a formal complaint with any external authority. We are committed to resolving accessibility issues in good faith and as quickly as commercially feasible.

9. LEGAL DISCLAIMER & LIMITATION OF LIABILITY

Maximum protection for COCO JOJO LLC consistent with accessibility obligations

COCO JOJO LLC makes commercially reasonable efforts to conform to applicable accessibility standards; however, COCO JOJO LLC does not warrant or guarantee that its websites, systems, applications, digital content, or communications are fully accessible to all users in all circumstances, on all devices, using all assistive technologies, or in compliance with all versions of all accessibility standards at all times.

COCO JOJO LLC does not warrant uninterrupted accessibility, compatibility with all assistive technologies, conformance with all versions of WCAG or other standards, or error-free operation of all digital accessibility features at all times.

COCO JOJO LLC is not liable for accessibility limitations caused by or arising from:

Third party content, plugins, integrations, payment systems, or independently operated external technologies not within COCO JOJO LLC's reasonable control
User-side device, browser, operating system, assistive technology, or network configuration issues
Temporary accessibility interruptions caused by maintenance, updates, security deployments, or force majeure events
Accessibility barriers in legacy content or historical documents that predate current accessibility standards
Commercially unreasonable modifications that would fundamentally alter the nature of a product, service, or system
Modifications that would impose undue financial or operational burden disproportionate to the accessibility benefit

Nothing in this Accessibility Statement constitutes an admission of non-compliance with any applicable law, an acknowledgment of any specific accessibility deficiency, or a waiver of any legal defense, right, or position available to COCO JOJO LLC. All rights reserved.

Disputes relating to this Accessibility Statement are subject to the dispute resolution provisions, arbitration agreement, and governing law provisions contained in the COCO JOJO LLC Terms of Service (Version 5.0), incorporated herein by reference.

10. THIRD PARTY VENDOR ACCESSIBILITY POLICY

COCO JOJO LLC's requirements for third party digital service providers

COCO JOJO LLC takes commercially reasonable steps to select, evaluate, and work with third party vendors, technology providers, and service partners who demonstrate a commitment to digital accessibility. When procuring new digital tools, platforms, integrations, or technologies, COCO JOJO LLC considers accessibility conformance as a relevant evaluation criterion.

COCO JOJO LLC requests accessibility conformance information including Voluntary Product Accessibility Templates (VPATs) or equivalent accessibility documentation from material third party vendors where accessibility is operationally relevant. However, COCO JOJO LLC cannot guarantee third party vendor accessibility conformance and is not responsible for third party systems' accessibility failures.

11. REASONABLE ACCOMMODATION REQUESTS

Alternative formats, direct assistance, and individualized accommodations

COCO JOJO LLC will provide reasonable accommodations and accessible alternatives for individuals with disabilities who encounter accessibility barriers when accessing our products, services, or digital content, to the extent required by applicable law and commercially feasible.

Available accommodation options may include, without limitation:

Providing product information, technical documentation, or ordering assistance via telephone at (949) 610-7164
Providing documents in alternative accessible formats including plain text, large print, or structured accessible PDF upon request
Providing direct email assistance for orders, quotations, or product inquiries that cannot be completed through the standard online interface
Providing written transcripts of audio or video content upon request
Accommodating preferred communication methods and formats where commercially reasonable

To request a specific accommodation, contact us at support@cocojojo.com with subject line 'Accessibility Accommodation Request,' or call (949) 610-7164. We will respond within two (2) business days.

12. CONTINUOUS IMPROVEMENT & GOVERNANCE

Formal commitment to accessibility as an ongoing operational priority

COCO JOJO LLC treats digital accessibility as an ongoing operational priority, not a one-time project. Our continuous improvement program includes:

Annual comprehensive accessibility review of all primary customer-facing digital properties
Accessibility review of all new website features, digital tools, and system updates at the time of deployment
Regular review and updating of this Accessibility Statement to reflect current conformance status and improvements
Staff awareness of accessibility obligations and user accommodation procedures
User feedback integration - accessibility reports from users inform our remediation prioritization
Vendor accessibility assessment as part of new technology procurement processes

This Accessibility Statement is reviewed and updated at least annually. Material changes to our accessibility conformance status or procedures will be reflected in an updated Statement with a new effective date.

13. CONTACT INFORMATION

All accessibility inquiries, complaints, and accommodation requests

Accessibility Officer - COCO JOJO LLC

All Accessibility Inquiries: support@cocojojo.com

Subject line: 'Accessibility Issue Report' / 'Accessibility Accommodation Request' / 'Accessibility Complaint'

Phone: (949) 610-7164

General Support: support@cocojojo.com

Website: www.COCOJOJO.com

Acknowledgment within 2 business days - Substantive response within 14 calendar days - Alternative format assistance available upon request